We want you to be completely satisfied with your purchase. Here is how our refund process works.
The website is owned and operated by eSimNow.ai. This website is a wholly owned brand for eSimNow.ai and is into the business of supplying digital eSIMs for international travellers.
We offer refunds on the purchase of our eSIM plans. However, since we deal with digital goods, we honour requests for refund for the following reasons within 5 days of purchase of our products. The refund will be credited back to the original mode of payment.
Due to an issue with the mail in case of eSIM, you do not receive eSIM from us subject to a complaint having been launched at partners@esimnow.ai for the missing product.
Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be stated to our Support Team for its approval of your refund request.
A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check all the related information described in the product detail before buying.
A customer is supposed to have checked the compatibility of handsets before ordering an eSIM from our website. A request for refund is not entertained in case the handset used/to be used by the customer is not compatible with the eSIM. The details of handsets compatibility may be checked from our website.